What I Do
My biggest professional accomplishments are the people I have lead and mentored who are now amazing leaders across the gaming industry. Working together, I’ll bring you the sum of this experience along with my coaching training. I’ll serve as your partner, catalyst and trusted advisor, helping you transform your organization in two key areas:
Personal and Leadership Coaching
I mentor teams and individuals to help them thrive and grow authentically. The results are fulfilled, dedicated leaders who work cohesively, achieve greatness, and maximize productivity and profit.
Casino Planning
I consult on both pre-opening planning and execution and provide post-opening coaching to help you and your teams create a gaming environment and culture where guests feel welcome and want to play.
Coaching and Mentoring
True change happens when leaders are actively involved, engaged and inspired. I work with your organization to identify the way management thinks and then help you reconstruct it in a way that promotes and encourages leaders to grow and flourish.
The results are more cohesive teams, increased team member satisfaction and increased productivity. In other words, I help you create a company culture of happy, loyal employees who get more done.
Sales and Marketing Coaching
Forging strong, lasting and successful client relationships
Defining personal and performance goals
Converting individual team member differences as to results
Building confident and impactful communication skills
Combining EQ & IQ in sales to better service clients and inspire loyalty
Creating sustainable, positive change through being open and unattached to outcomes
Executive Management Coaching
Approaching issues in new, transformative ways
Mentoring for authentic leadership
Developing critical thinking skills beyond business standard—empathy, trust building and communication
Gaining self-awareness
Translating knowledge into action by embracing vulnerability
Casino operations
I will share my knowledge of building spaces and teams that make guests feel welcome, want to play and excited to return. Together we will create results by defining a shared vision of top-to-bottom guest satisfaction from casino design to team execution.
Pre-Opening Consulting
Design floor layout to maximize operational efficiencies
Develop game mix
Create staff compendium
Recruit and hire key positions
Share strong vendor relationships and negotiate industry best pricing
Scheduling / staff optimization
Create training and procedural manuals
Post Opening Consulting
Staff training and development
Communication – create clear expectations of management to communicate clearly and effectively with all employees
Scheduling assistance – implement solutions, and implement best in class strategies
Skill monitoring – making sure the right staff are in the right sections
Identify areas for improvement in service, staffing, guest relations, and revenue enhancement
Floor assessment – identify key changes 30, 60, 90 days post opening
Casino marketing assessment including:
Comp strategies
Discount/ airfare policy review
Appropriate promotional programs
Player recognition evaluation
Design a competitive betting limit strategy